ServiceNow Automated Translation
Global Customer - Oil and Energy
Some of our global customers were facing challenges to use ServiceNow globally since they are using different languages like Polish, German, French, Chinese etc.The challenges involved in utilizing Service portal(UI), forms, notifications, surveys, catalog items etc in different languages. As more & more catalog items were getting created each day , customers had to utilize those in the portal in their languages. Additionally, notifications for each request should also get translated into their own native language.
Tirixlabs helped customers to build an automated translation engine that will translate complete ServiceNow in enabled supported languages using Translation vendor API.The beauty of this engine was to scan through existing & new content & translate automatically that gives a unique experience to internal users.
This automation saved 6000 hrs yearly for customers. No manual efforts to handle new catalog items, portal translations etc.
Integration Product : ServiceNow- JIRA
Story by Chris Matthew (VP, Engineering) - Global Network Company
SIMPLE | ROBUST | REAL TIME
ServiceNow & JIRA are used by most organizations internally to track IT incidents & JIRA for defect management. The problem is to always sync data bi-directionally between these two systems in less time. The other challenges are on the multiple JIRA production instances used by the organisation among different teams. Additionally, future challenges are always there that can make integration fail , if any configuration changes happen in the ServiceNow or JIRA side.
Tirixlabs built point to point integration that will sync IT incidents of ServiceNow with JIRA defects within 30 secs of time. This is Bi-directioanl integration to push & pull real time customer updates. No Middle ware involved, No configuration change in JIRA side, fully controlled & configured by customers & many more features.
This product is very fast, robust & ready for future challenges if any config changes happen in ServiceNow or in JIRA . Customers loved the product & saving hrs/efforts with a strong collaboration among their teams. Additionally a single product that can be integrated with all of their JIRA instances saves a cost for business by using a single product with a single license.
We were struggling to connect all ITBM component together but TirixLabs helped us in implementing the complete solution on time.They have strong experience in implementing Project/Application Portfolio, Demand & Idea Management. Congrats to all teams who involved in making this project successful.
TirixLabs integrated our ServiceNow system with Salesforce in real time to handle customer cases in efficient way. This integration brought a high value for our business by offloading some manual activities & helped in driving automation.Thanks for driving value and reduction in manual activities.
Tirixlabs helped us in our IT Service Management implementation. They focused on real time problem and enabled incident , problem ,change, outage modules with minimal customizations. The incident resolution is faster and RCA has been carried out by our internal teams efficently.