TirixLabs Success Stories

ServiceNow Automated Translation

Global Customer - Oil and Energy

Problem

Some of our global customers were facing challenges to use ServiceNow globally since they are using different languages like Polish, German, French, Chinese etc.The challenges involved in utilizing Service portal(UI), forms, notifications, surveys, catalog items etc in different languages. As more & more catalog items were getting created each day , customers had to utilize those in the portal in their languages. Additionally, notifications for each request should also get translated into their own native language.

Solution

Tirixlabs helped customers to build an automated translation engine that will translate complete ServiceNow in enabled supported languages using Translation vendor API.The beauty of this engine was to scan through existing & new content & translate automatically that gives a unique experience to internal users.

Outcome

This automation saved 6000 hrs yearly for customers. No manual efforts to handle new catalog items, portal translations etc.

Integration Product : ServiceNow- JIRA

Story by Chris Matthew (VP, Engineering) - Global Network Company

SIMPLE | ROBUST | REAL TIME

Problem

ServiceNow & JIRA are used by most organizations internally to track IT incidents & JIRA for defect management. The problem is to always sync data bi-directionally between these two systems in less time. The other challenges are on the multiple JIRA production instances used by the organisation among different teams. Additionally, future challenges are always there that can make integration fail , if any configuration changes happen in the ServiceNow or JIRA side.

Solution

Tirixlabs built point to point integration that will sync IT incidents of ServiceNow with JIRA defects within 30 secs of time. This is Bi-directioanl integration to push & pull real time customer updates. No Middle ware involved, No configuration change in JIRA side, fully controlled & configured by customers & many more features.

Outcome

This product is very fast, robust & ready for future challenges if any config changes happen in ServiceNow or in JIRA . Customers loved the product & saving hrs/efforts with a strong collaboration among their teams. Additionally a single product that can be integrated with all of their JIRA instances saves a cost for business by using a single product with a single license.